Q: What industries do you serve?
A: We serve a wide range of industries; a smaple of which, you will find on our Industries and Vertical Solutions sections.

Q: Where are you located and do you serve clients internationally?
A: We have 9 regional offices that serve clients both locally and internationally, depending on project scope and requirements.

Q: What types of systems do you integrate?
A: Our vertical solutions are agnostic and could be integrated with any backend, front-end, third-party systems and hardware devices (provided such systems are capable to integrate with). However, we, as a globally recognized Oracle partner, we also come with a full business solutions implementation offering including the backend, front-end, and vertical industry solutions powered by the Oracle technology and applications.

Q: Our current business processes need enhancements prior to adopting any business solutions. Would you recommend us to enhance / streamline our business processes first and then implement a business solution? Or shall we implement the business solutions and try to enhance our processes along the way? 
A: We recommend that you implement our solutions straightaway as it will save you a lot of time, since our solutions are prepackaged with the latest technologies and industry business processes that are continuously enhanced / updated to match the global and regional industry common practices. Our industry vertical solutions come with preconfigured industry business processes enhanced according to the international and local business standards and technology updates. 

Q: Do you provide cloud migration and hybrid IT solutions?
A: Absolutely. We support full cloud migrations, hybrid architecture setups, as well as on premise architectures in specific solutions.

Q: How long does a typical implementation project take?
A: Project duration varies according to many factors based on industry / region / company size / complexity / etc. We provide a detailed project timeline after the initial assessment.

Q: Do you provide post-implementation support?
A: Yes, we offer 24/7 support, regular maintenance, system monitoring, and service-level agreements (SLAs) tailored to your business needs. In addition to that, our industry vertical solution are SaaS based products whereby support is included within the subscription.

Q: How do you handle system updates and upgrades?
A: We assess version compatibility and business continuity before any update. All upgrades are tested in a staging environment before production deployment. Clients are informed of an upcoming update including all the new features introduced, and the client has the option to select the time period whereby the updates will be applied to avoid business disruption.

Q: Do you also develop custom software?
A: Yes, we also offer end-to-end custom software development services tailored to your specific business needs, including web and mobile applications

Q: Can you work with our existing vendors or systems?
A: Yes, we support multi-vendor environments and can integrate with your current software and hardware infrastructure depending on the requirement and scope.

Q: Do you offer a free consultation or system assessment?
A: We offer a free initial discovery to understand your requirements and recommend the most effective approach.